So I just wanted to comment on your bike service people and shop service,

A couple months ago I went to CENSORED to purchase a seat, and new tires and tubes. Then I looked at the "price list" for repairs and maintanence. Then I left the store. I was discouraged a bit by their high price points on repairs.
I brought in my "OLD" bike a few weeks back to your shop. It required a lot of repair and tlc. Amazingly enough the entire bike was ready at the end of one day. I acutally thought my bike would be left for a longer period of time.
When I came into the shop with the bike, your staff stated what would need to be done, and an approximate price. When  I picked up my bike, I had no surprises with the estimated cost. In fact I was really happy with the quality of work done in the short amount of time at the affordable rate. Your staff are very helpful, knowledgable  and I am very happy with the service provided. I tell all of my coworkers about your shop and how great the service was.
 
I also thought I should mention that I will be riding in my first ever bike ride on the MS Rona Bike tour this june. I am on a team named the "recyclers" which is made of riders riding the older types of bikes that still exist in our reality.
I will be needing a biking jersey and shorts, don't know if you sell these?? Maybe your shop would like to sponsor my team and I would place your logo and info on our team jersies?
 
Thank you again.!!
 
maria --

Inspired Element Delivery April 14/2011

Bike was waiting for me when I got home today, That was quick! everything looks great Paul, thanks very much for the great service and fast delivery! I couldnt be happier, you can bet I on which shop I will be using for my Inspired stuff.
 
Thanks again
Trev.

Where it all started

Here’s where it all started. Back in ’85 I entered my first Triathlon and after a good swim was first out on my K-Mart Targa road bike. Needless to say I got my doors blown off cranking that tank into the transition. The next day I was in my Local Bike Shop and walked away the proud owner of a Bianchi 12 speed. Three months and several Triathlons later the LBS ordered me a Vitus Carbon Road bike (the first in the city with index shifting). To pay for the bike the owner of the shop hired me and I worked the rest of the summer on the tools supporting my addiction.

A few years, dozens of Triathlons and a handful of Mountain Bike races later I moved to Sherwood Park and decided to start my own business fixing bikes out of the laundry room. After a couple of years the basement was over run with bikes and I decided I had better build a shop. Up went a garage and in the blink of an eye it was full and by year 16 the property was pushed to the limit.

So here we are, my wife and I took the plunge opening Mud, Sweat and Gears in December of ’06 at 133 Main Blvd.

My retail experience has a solid foundation from working as a boy in my Dad’s grocery store back in Manitoba. There he taught me not to judge a customer by the car they drove up in, each and every person deserves the best we can give them. Basically, the mantra the customer is always right. Well, over the past 16 years I’ve stuck to that principle and it has taken me to where we are now. Our mission at Mud, Sweat and Gears is to provide you with the best environment and service level we can to meet your needs. Will we be perfect every time? No way, but you will help take us ever closer to the pinnacle of products and service. It’s a tired old saying, but if your happy with us tell a friend, if your not tell us!